An Account Manager is a link between a company and its clients. An expert communicator and negotiator, an Account Manager will manage any questions, comments and complaints a client may have, along with ensuring they’re paying their bills when needed and upselling any relevant services or products.
As the Account Manager will often be the representative for a company to its clients, it’s essential that you hire the right person for the role. Therefore, asking the right Account Manager interview questions is a must.
When bringing an Account Manager to the team, these are the skills you need to look for:
- An excellent communicator.
- Incredible negotiation ability.
- Strong attention to detail.
- Literate in MS Office.
- Proven experience with invoicing software.
- Ability to manage communication with multiple stakeholders at once.
- Strong sales ability.
- Confident in speaking on behalf of a team.
As the Account Manager in some businesses may have to meet clients face to face, ability and willingness to travel is important here too.
Interviewing an Account Manager
Having a good Account Manager onboard your team can make a huge difference in your client relationships, and a good client relationship can bring in much more revenue than a bad one. Therefore, getting the right candidates through the door is critical. A big step in this process is preparing the ideal interview questions for an Account Manager!
We’ve put together some guide interview questions to help you with this. Keep in mind, these interview questions are best done are best asked early in the interview process to ensure the candidate is a good fit from the start.
How to open the job interview
The best way to start an interview is by putting your candidate at ease. This will ensure that they perform to the best of their ability, without those first-interview nerves getting in the way. You can easily do this by asking a few laid-back queries, before jumping into the more gritty Account Manager interview questions.
This part of the interview only has to last a few minutes but will help with establishing a more conversational atmosphere.