An Account Manager is a direct contact between a company and its clients and liaising between the two parties is their main focus. They will often deal with emails and phone calls from the clients as well as attend any in-person meetings. They answer questions, upsell products and generally keep the client updated.
Essential elements of the Account Manager’s job description:
- Account Managers are not only key collaborators between client and company, but they often also delegate and organise workflows internally to ensure the team meets the client’s needs.
- They commonly work in agencies and larger organisations with multiple clients and internal teams.
- Their educational and work background can be extremely varied and experience in your particular industry is often not required for this role.
- Account Managers are there to streamline how a business communicates with clients, shifting from crowded meetings with multiple stakeholders to the focus being on just the client and the Account Manager.