A Porter is a valuable asset to your customer’s experience with your business. They help to ensure a seamless trip or stay by fetching and moving luggage, providing needed information to guests, and running any pressing errands.
Essential parts of a Porter’s job description:
- Porters will work with Receptionists, Hotel Managers, and other members of staff to help anticipate guests’ arrivals and departures. This allows them to be prepared to move luggage and assist with check-ins.
- They may also collaborate with Housekeeping staff to help fetch any needed replacement room items or to report any damages.
- As Porters will move around the workplace quite frequently, they will help give management a holistic view of any areas that may need maintaining or any processes that can be improved.
- Porters will usually work in hotels, bed and breakfasts, or cruise ships.